Package Terms & Service Scope

PRODUCT OF WORK PACKAGE TERMS

Clear expectations. Clear pricing. Clear service.

Your Product Of Work subscription includes the technology, features, usage, and level of service described in your selected package. We handle the technology so you can focus on your business.

How Product Of Work works

What your subscription covers

Software + automation

Product Of Work combines software, automation, business systems, and managed technology services.

Package-based access

Your monthly subscription covers the features, platform access, usage allowances, and service level associated with your selected package.

We handle the technology

Product Of Work is designed to handle the technology and automation behind your business while keeping you informed through your Client Portal.

Not unlimited

A subscription does NOT mean unlimited custom development, unlimited revisions, unlimited content creation, or unlimited on-demand work. Work outside the included package scope may be quoted separately.
The packages

What's included in each package

Compare the four Product Of Work packages side by side.

Starter

$99one-time setup

$39 / month

Best for

Businesses that primarily need a professional online presence.

  • Professional business website
  • Up to 5 website pages
  • Mobile-responsive design
  • Hosting
  • SSL
  • Custom domain connection
  • Contact forms
  • Basic booking functionality where supported
  • Basic analytics
  • Basic SEO setup
  • Website maintenance
  • Platform updates
  • Standard support
  • 1 reasonable website/content update request per month

Standard request limit

1 reasonable included request per month

Not intended for

  • CRM management
  • AI Receptionist
  • AI Caller
  • Advanced AI communication
  • Automated SMS campaigns
  • Advanced automation
  • Custom software development
  • Ongoing marketing management
  • Unlimited website revisions
  • Unlimited content changes
  • Large website redesigns

Growth

$149one-time setup

$79 / month

Best for

Businesses that want to capture, organize, and follow up with leads more effectively.

Everything in Starter, plus:

  • CRM
  • Lead management
  • Customer/contact management
  • Appointment booking
  • Intake forms
  • Automated follow-up
  • SMS automation
  • Email automation
  • Review automation
  • Basic workflows
  • Business reporting
  • Basic integrations where supported
  • 2 reasonable requests per month
  • Standard support

Included monthly

250 SMS · 500 emails

25 AI voice minutes · 25 AI calls

1 phone number

Standard request limit

2 reasonable included requests per month

MOST POPULARBEST VALUE

Business OS

$199one-time setup

$149 / month

Best for

Businesses that want Product Of Work to manage the technology, automation, communications, and business systems behind their operation.

Everything in Growth, plus:

  • AI Receptionist
  • AI Caller
  • Advanced CRM functionality
  • Advanced automated follow-up
  • AI-powered communication
  • Advanced workflows
  • Lead tracking
  • Review/reputation automation
  • Business dashboard
  • Advanced reporting
  • System configuration
  • System monitoring
  • Basic optimization
  • Launch assistance
  • Priority support
  • 4 reasonable requests per month

Included monthly

1,000 SMS · 2,000 emails

100 AI voice minutes · 100 AI calls

1 phone number

Standard request limit

4 reasonable included requests per month

Business OS includes management, maintenance, configuration, and optimization of the Product Of Work systems included in the customer's package. Business OS does NOT mean unlimited custom development.

Custom

$499+one-time setup

$249+ / month

Best for

Businesses requiring custom systems, advanced integrations, higher usage, custom software, multiple locations, or specialized workflows.

Everything in Business OS, plus:

  • Custom workflows
  • Custom integrations
  • API integrations
  • Custom software/features
  • Custom dashboards
  • Custom reporting
  • Higher usage
  • Additional AI usage
  • Multiple phone numbers
  • Multiple locations
  • Advanced onboarding
  • Dedicated implementation
  • Custom business requirements

Standard request limit

Defined by individual agreement

Custom plans are scope-based. The $249+/month price is a starting point and may vary based on locations, users, phone numbers, usage, AI usage, integrations, custom development, automation complexity, reporting, support, and implementation requirements. Custom project and development fees may be quoted separately.

What counts as a standard request?

A standard request is a relatively small adjustment to an existing Product Of Work system.

  • Change business hours
  • Update an existing service
  • Change existing website copy
  • Replace an existing image
  • Modify an existing AI FAQ
  • Update an existing follow-up message
  • Adjust an existing booking setting
  • Change an existing form field
  • Update existing business information

$30 fee for each new requested service. A standard request should generally be a focused modification rather than the creation of an entirely new project. Any issues found where a feature doesn't work don't count as a request. 

Custom work & projects

The following may require a separate quote:

  • New website or major website redesign
  • Additional website pages beyond package scope
  • New landing page, sales funnel, or custom funnel
  • Custom automation or complex workflow
  • New API integration or custom software
  • Custom application functionality
  • Advanced or large SEO campaigns
  • Marketing campaigns or large content projects
  • Data migration or advanced reporting
  • New third-party integrations
  • Multiple-location implementations
  • Additional AI systems or extensive AI configuration
  • Large-scale revisions or extensive data entry
  • Emergency or expedited work
  • Any project requiring substantial development time

Important: Product Of Work will provide pricing before beginning separately billable custom work whenever reasonably possible. Small requests within the client's included scope remain included.

Revisions & changes

A revision is a reasonable adjustment to work already being completed within the package scope.

Starter1 request/month

Growth2 requests/month

Business OS4 requests/month

CustomDefined by agreement

Requests do not roll over from month to month unless specifically agreed upon. A request that requires substantial new work may be treated as a separate project. For larger projects, revision limits and approval procedures may be defined in the project proposal or agreement.

Request & turnaround expectations

Standard requests: generally 2–5 business days.

Priority requests: generally 1–3 business days where priority service is available.

Custom projects: timeline provided based on project scope.

Turnaround times begin once Product Of Work has received all necessary information, content, assets, access, approvals, and other requirements from the client. Delays caused by missing information, delayed approvals, third-party services, hosting, domain, or payment providers may extend the timeline. Guaranteed completion dates are not promised unless specifically agreed upon.

Client responsibilities

Clients are responsible for providing accurate and timely information needed to operate their systems, including:

  • Business name, contact information, and hours
  • Services, pricing, logo, images, and branding
  • Website content and legal information
  • Staff information and booking rules
  • AI receptionist and AI caller information
  • Required approvals and account access
  • Third-party credentials/access where necessary

Clients are responsible for reviewing information supplied to Product Of Work and notifying us of inaccuracies. Product Of Work is not responsible for delays caused by missing or inaccurate client information.

AI services

AI Receptionist, AI Caller, and AI-powered automation are designed to assist with communication, lead handling, scheduling, follow-up, and business workflows. AI functionality may depend on customer-provided information, third-party services, phone providers, calendar integrations, CRM data, usage limits, and business configuration.

  • AI services should not be represented as guaranteed revenue generation.
  • AI-generated communications and actions may require client review or configuration depending on the service.
  • Clients are responsible for ensuring their business information, instructions, policies, and configurations are accurate.
Usage & overages

Monthly usage allowances

Usage allowances are monthly and tied to the customer's subscription.

Included usage by plan

Growth

250 SMS · 500 emails · 25 AI voice minutes · 25 AI calls · 1 phone number

Business OS

1,000 SMS · 2,000 emails · 100 AI voice minutes · 100 AI calls · 1 phone number

Custom

Usage is customized.

Overage rates

SMS$0.06 / message
Email$0.01 / email
AI Voice$0.35 / minute
AI Calls$0.35 / minute
Additional phone number$5 / month

Usage may be subject to third-party provider limitations and pricing. Unused usage does not roll over unless specifically stated otherwise. Usage charges are separate from the monthly subscription. Clients can view usage through the Client Portal where supported.

Billing

Starter$99 setup + $39/mo

Growth$149 setup + $79/mo

Business OS$199 setup + $149/mo

Custom$499+ setup + $249+/mo

Setup fees are one-time unless otherwise stated. Monthly subscription fees are recurring. Usage overages and separately approved custom work may be charged in addition to the monthly subscription.

Invoices and billing history are accessible through the existing Client Portal billing system.

View billing in Client Portal

Support

Support is included according to the customer's package.

StarterStandard support

GrowthStandard support

Business OSPriority support

CustomDefined by agreement

Support is intended for questions about included functionality, technical issues, existing system configuration, account issues, and basic troubleshooting. It does not automatically include new custom development, major redesigns, marketing campaigns, extensive content creation, new software systems, or large data projects those may be treated as custom work.

Third-party services

Product Of Work may rely on third-party services including domain, hosting, payment, SMS, email, AI, phone, calendar, social, and analytics providers. Third-party outages, pricing changes, policy changes, API changes, account restrictions, or service interruptions may affect functionality. Product Of Work will make reasonable efforts to maintain supported integrations but cannot guarantee uninterrupted operation of third-party services.

No guaranteed business results

Product Of Work provides technology, automation, websites, communication systems, reporting, and optimization tools. Results vary by business, market, offer, pricing, sales process, lead quality, customer behavior, competition, advertising, website traffic, client responsiveness, and other external factors.

Product Of Work does not guarantee specific revenue, leads, appointments, conversion rates, SEO rankings, reviews, or return on investment.

Client data & access

Clients retain access to their own account information and business data according to the applicable agreements and platform functionality. Appropriate access controls prevent one customer's data from being accessible to another.

No client's CRM, leads, customers, communications, appointments, billing, usage, files, reports, website, or business information is exposed to another client.

Plan changes

Clients may upgrade or downgrade plans through the supported billing process. Changing plans may change features, usage limits, support level, included requests, automation functionality, and AI functionality. Usage, features, and billing update according to the applicable plan.

Cancellation

Clients may cancel according to the cancellation terms applicable to their subscription or signed agreement. Cancellation may affect platform access, website hosting, domains, AI phone numbers, automations, CRM functionality, integrations, reports, and other managed services.

Review your applicable agreement for specific cancellation, refund, data export, and service termination terms.

AI dependency note

AI services depend on customer-provided information and third-party services. Reports and estimates are presented accurately and are not represented as guaranteed revenue.

The simple rule

Your subscription covers the systems in your plan not unlimited labor.

Your subscription covers the technology, features, usage, and level of management listed in your selected plan. Product Of Work handles the systems included in your plan so you don't have to manage the technical work yourself. However, your subscription does not represent unlimited development or unlimited on-demand labor. New builds, major changes, custom development, additional revisions, and work outside your package may be quoted separately.

At a glance

Package comparison

A compact comparison of what's included across all four packages.

FeatureStarterGrowthBusiness OSCustom
WebsiteCustom Scope
CRM-Custom Scope
Lead Management-Custom Scope
BookingCustom Scope
Automated Follow-Up-Custom Scope
SMS Automation-Custom Scope
Email Automation-Custom Scope
Review Automation-Custom Scope
AI Receptionist--Custom Scope
AI Caller--Custom Scope
Advanced Automation--Custom Scope
ReportingCustom Scope
AI Communication--Custom Scope
System Monitoring--Custom Scope
Optimization--Custom Scope
Included Requests1/mo2/mo4/moCustom Scope
Support LevelStandardStandardPriorityCustom Scope
Included SMS-2501,000Custom Scope
Included Emails-5002,000Custom Scope
AI Voice Minutes-25100Custom Scope
AI Calls-25100Custom Scope
Phone Numbers-11Custom Scope

✓ Included  ·  - Not included  ·  Custom Scope

Package FAQ

Frequently asked questions

Ready to get your business systems handled?

Choose the plan that fits your business today. You can upgrade as you grow.

These package terms describe Product of Work's standard service scope and are not a substitute for a signed agreement where one is required. Product of Work may provide additional terms in an order form, proposal, subscription agreement, or other applicable agreement. If terms conflict, the applicable signed agreement controls. Consider having these terms reviewed by qualified legal counsel before publishing.